• Serve as the executive sponsor for clients throughout the project lifecycle. • Build and maintain strong, trusted advisor relationships with clients. • Facilitate effective communication between the client, internal teams, and any third-party vendors. • Step in to de-escalate any potential project challenges with client. • Allocate resources effectively across projects, staff employees based on capacity, forecast hiring. • Manage end-to-end delivery of Salesforce implementation and enhancement projects. • Facilitate project meetings, including kickoff, status updates, and retrospectives. • Monitor project progress, identify potential risks and issues, and develop mitigation plans. • Ensure adherence to project management methodologies (Agile, Waterfall). • Oversee the quality assurance process to ensure deliverables meet client requirements and quality standards. • Foster a collaborative and positive team environment. Work with People Operations to plan team events. • Provide guidance, support, and coaching to team members to ensure high performance and professional growth. • Conduct performance reviews and identify development opportunities for team members. • Lead, mentor, and manage a team of Consultants, Solution Architects and Developers. • Participate in the recruitment and onboarding of new team member. • Gather and analyze client business requirements to understand their needs and objectives. • Present solutions and recommendations to clients, ensuring alignment with their goals. • Provide subject matter expertise on the Salesforce platform and its various clouds (Sales, Service, Marketing, Data Cloud, etc.). • Collaborate with technical architects to design scalable and maintainable Salesforce solutions. • Ensure solutions align with Salesforce best practices and industry standards. • Identify opportunities for follow-on work and new projects within existing clients. • Participate in pre-sales activities, such as solution definition and proposal development. • Contribute to the growth of the consulting practice through knowledge sharing and internal initiatives.