• Supervising day-to-day activities in Collections to allow your team to meet production goals. • Direct and set priorities for your team to meet goals in compliance with federal rules and regulations as well as payer expectations and company policies and procedures. • Assists in developing training strategies, coaches and mentors team members based on scorecard performance and customer service expectations. • Proactively addresses and resolves issues that may impact customer satisfaction, cash flow, employee attrition and cost.