• Manage organizational relationships with dealers and other customers, providing training, technical support and outstanding customer service. • Responsible for creating an effective marketing strategy to maximize penetration with assigned territory. • Provide technical information to Engineering teams to determine feasibility of company products to meet customer requirements. • Prepare and present demonstrations, applications and field training of company products. • Maintain company products to ensure systems are functioning according to specifications. • Perform field testing and troubleshooting on all new or enhanced company products and provides direct feedback to Customer Service and Product Development teams. • Partner with dealers and distributors to develop the territory customer base. • Initiate customer contact to ensure all dealers have qualified personnel to train end-users. • Responsible for handling customer service phone calls, questions and general trouble-shooting issues. • Issue merchandise returns and loaner equipment. • Travel up to 75% of time within Alabama, Florida, and Georgia. *May travel to additional states as needed.