Role Description

The eCommerce Key Account Manager will lead the execution of online sales strategies, driving growth, profitability, and market share across major digital retail channels. This role partners closely with cross-functional teams including marketing, operations, finance, and product to optimize promotional programs, pricing strategies, and assortment planning. You will manage key relationships with vendors and online marketplaces, leveraging data-driven insights to identify growth opportunities and improve account performance. This position combines strategic planning, operational execution, and relationship management in a fast-paced, results-oriented environment. Your work will directly influence sales outcomes, brand presence, and customer satisfaction.

• Serve as the primary liaison with major eCommerce vendors, managing relationships to drive sales growth and market share expansion.
• Develop, execute, and optimize digital sales strategies including promotions, pricing, and assortment planning.
• Collaborate with cross-functional teams (marketing, content, operations, finance) to ensure seamless account plan execution and achieve forecasted targets.
• Conduct business reviews and analyze performance metrics to identify opportunities for growth and improvement.
• Negotiate pricing, terms, and promotional agreements to maximize revenue and maintain mutually beneficial vendor partnerships.
• Monitor market trends, competitor activities, and consumer behavior to inform strategic decisions.
• Partner with demand planning and supply chain teams to ensure accurate forecasting, inventory management, and timely order fulfillment.
• Drive initiatives to increase product visibility, improve conversion rates, and optimize traffic and sales performance.

Qualifications

• Bachelor’s degree or equivalent experience.
• 5+ years of experience in strategic sales, promotional management, or commercial account management for eCommerce clients.
• Proven ability to develop and manage complex 4P strategies across digital retail channels.
• Strong proficiency in vendor/seller management and Microsoft Office Suite, including Excel, Outlook, and PowerPoint.
• Experience managing multiple projects in a fast-paced, results-driven environment.
• Excellent communication, negotiation, and interpersonal skills to collaborate effectively across teams and vendors.
• Preferred: experience in the beauty or consumer products industries, with a strong understanding of digital marketplace dynamics.

Requirements

• Bachelor’s degree or equivalent experience.
• 5+ years of experience in strategic sales, promotional management, or commercial account management for eCommerce clients.
• Proven ability to develop and manage complex 4P strategies across digital retail channels.
• Strong proficiency in vendor/seller management and Microsoft Office Suite, including Excel, Outlook, and PowerPoint.
• Experience managing multiple projects in a fast-paced, results-driven environment.
• Excellent communication, negotiation, and interpersonal skills to collaborate effectively across teams and vendors.
• Preferred: experience in the beauty or consumer products industries, with a strong understanding of digital marketplace dynamics.

Benefits

• Competitive base salary range: $84,000 – $155,300 USD per year, dependent on experience and location.
• Comprehensive healthcare coverage: medical, dental, and vision.
• Flexible spending accounts and health savings accounts (HSA) with company contributions.
• Retirement plan with company matching and employee stock purchase program.
• Life, AD&D, short-term, and long-term disability insurance.
• Paid time off, company holidays, and parental leave.
• Product discounts, referral bonus program, and wellness programs.
• Remote work flexibility and resources for home office setup.