• Lead a customer outreach process that will include calls and emails with the intent of building and managing external customer relationships with continued account support • Work with existing customers to build brand awareness and increase their usage and spend • Use client provided and self-guided training resources to stay up to date on knowledge of the product • Use data to manage, review and report on pipeline to manager each week, which includes a forecast and plan to achieve targets • Attain daily, weekly, monthly, and quarterly targets • Record customer interactions and engagement in CRM • Build and manage both Internal MarketStar team and external client counterpart relationships • Prepare and run regularly scheduled performance reviews monthly/quarterly/yearly with internal MarketStar peers and leadership • Use data to drive planning and success • Internally and externally provide customer sentiment insights including product feedback, key industry learnings, etc. • Other applicable duties as assigned