• Provide strategic HR leadership across multi-state operations, aligning people’s initiatives with business goals. • Manage, coach, and develop HR Business Partners supporting assigned regions. • Advise and coach Operations leaders (VPs, DOs, GMs) on performance management, leadership development, and organizational effectiveness. • Lead succession planning for GM and DO positions. • Manage the regional HR budget and monitor ROI for HR initiatives. • Implement strategies to improve body technician and shop retention. • Drive initiatives to enhance employee engagement scores across the region. • Lead complex employee relations activities, including investigations, corrective actions, conflict resolution, and escalation management. • Ensure compliance with federal, state, and local employment laws, with expert-level knowledge of California regulations (wage & hour, leaves, meal/rest periods, etc.). • Oversee workforce planning, staffing needs, and collaborate with Talent Acquisition to support hiring, onboarding, and capacity planning. • Analyze HR data and trends (turnover, labor spend, overtime, ER cases, staffing) to make recommendations that improve operational efficiency and retention. • Support change management initiatives for acquisitions, new market integrations, reorganizations, and cultural transformations. • Drive talent development through coaching, succession planning, and facilitation of leadership training and engagement efforts. • Partner with HR Centers of Excellence (Compensation, Benefits, Payroll, Safety, Talent) to ensure consistent delivery of HR services. • Build strong relationships and work collaboratively with teams to meet shared goals; promote mutual trust and support teammates. • Ensure consistent application of HR policies and provide guidance on interpretation, best practices, and issue resolution. • Hold self and others accountable for meeting commitments, focusing on quality results, monitoring progress, and driving continuous improvement.