• Ensure payment for services provided is accurate, timely and fully documented. • Provide efficient cash collection through excellent reimbursement practices while ensuring compliance with relevant laws, regulations and established Hanger policies and compliance programs. • Maintain exceptional support and communication with all partners, internal and external. • Maintain a working knowledge and understanding of DMEOPS CPT and ICD-10 codes. • Utilize the company billing and collections system to identify and resolve any claims that have been unpaid, short paid and/or denied. • Review EOB's and other correspondence from insurance companies for correct reimbursement according to rules and regulations and contract terms. • Follow up with insurance companies by online portal, phone, email and/or fax. • Identify billing errors and submitted corrected claims insurance carriers. • Provide timely and accurate follow up on accounts until they are resolved. • File and follow up on appeals and disputes. • Communicate identified AR issues that may cause payment delays or write offs to management. • Document all findings with clear and concise detail. • Research insurance guidelines and manuals for additional information. • Perform adjustments in the system as needed. • Submit medical records upon request. • Resolve outstanding accounts receivable problems. • Respond to and resolve inquiries from customers or external collection resources. • Review, monitor and resolve assigned encounters and all assigned reports. • Identify issues attributing to account delinquency and discuss them with management as needed. • Provide timely follow-up on all tasks. • Effective communication with Patient Care Clinics related to collection efforts. • Complete, review, and research any deficiency to ensure that any deficiency is properly addressed and resolved.