• Lead a team of Account Managers and Sr. Account Managers • Work with team members on an individual basis to develop core competencies including leadership and critical thinking skills • Provide feedback and coaching to team members on a regular basis to create accountability and sustain performance • Serve as an escalation point for critical client issues and or operational challenges • Develop and maintain a trusted advisor relationship with existing customers and stakeholders to enhance customer experience and retention • Collaborate with multiple internal stakeholders and external vendor partners to ensure best-in-class customer service and benefit solutions delivered efficiently and effectively • Facilitate and/or participate in client meetings to advise and advance resolution of open action items and/or provide routine status updates • Facilitate the process for benefit changes on behalf of clients and provides direction on how those changes need to be implemented • Support client renewal activities in partnership with the Account Executive and Clinical Account Executive • Support clients by executing regular account maintenance such as reporting, member-specific requests, open enrollment support, and other tasks as needed • May require participation in conference calls, attendance at meetings, or travel outside of normal business hours • Other duties as assigned