• Serves as the primary point of contact for incoming inquiries for claimants pending in the Department of Veterans Affairs (VA) disability appeal process • Reviews claimant completed questionnaires as well as interviews claimants by telephone to complete various disability claim forms • Places outgoing calls to claimants when additional information or follow up as needed • Position involves heavy data entry and claimant education, with the objective of solving problems without escalation • Also responsible for providing the claimant insight into the VA process, explaining decisions and encouraging continued participation in the disability process • Performs work with minimal supervision