• Developing and enhancing professional, productive relationships with customers, including executives, and within the industry through regular and direct interaction including reoccurring account status meetings with the customer to ensure alignment • Owning customer communication on behalf of ArrowStream • Retaining and documenting detailed knowledge of a customer’s business, observe and communicate notable customer changes such as a change in executives, decision-makers or champions, or changes to the customer's business (ex. Acquisitions, business expansion, closures, etc.). • Maintain database and communicate important customer information • Lead and manage all preparation for client meetings, including on-site • Retain established standard for attrition for customer portfolio • Proactively review customer accounts to identify and pursue areas of opportunity to upsell • Advocate on customers’ behalf to ensure delivery of superior customer service and a high level of communication with account contacts. • Work with Customer Success to ensure seamless communication on escalated customer issues • Notify the Product team of enhancement requests that are priorities for customers and retention.