- Serve as the primary commercial and strategic point of contact for a portfolio of GAP’s key North American customers, including technology, data, AI and Agentic transformation stakeholders. - Grow accounts profitably through upsell and cross-sell of GAP’s offerings, including nearshore software development, data and analytics, AI and Agentic transformation, cloud and application services. - Build and maintain strong, customer-centric relationships, positioning GAP as a strategic technology partner and trusted advisor on how to scale smarter with nearshore teams and AI and Agentic transformation–enabled solutions. - Lead commercial negotiations, renewals and expansions with client procurement and executive leadership, aligning deal structures to client value, outcomes and GAP margin targets. - Partner closely with GAP Delivery Directors and Engagement Managers to ensure timely, high-quality delivery, proactively managing expectations, risks and dependencies across teams and time zones. - Collaborate with new business sales to smoothly transition wins into long-term key accounts, shaping account plans and multi-year roadmaps. - Identify, validate and develop new opportunities within client organizations (business units, product lines, regions) and within active engagements, including pilots, PoCs and scaled delivery programs to drive expansion revenue. - Capture lessons learned from your portfolio and feed them back into GAP’s offerings, playbooks and Centers of Excellence in software, data and AI and Agentic transformation. - Generate referenceable customer success stories, testimonials and referrals that drive net-new business and support marketing and sales motions. - Support Delivery in resolving issues or escalations, aligning stakeholders and driving recovery plans that maintain trust and long-term partnership. - Forecast and track key account metrics such as revenue, contribution margin, CSAT, NPS and team utilization, using GAP’s CRM and reporting tools with high data quality. - Prepare and present executive-ready account plans and QBR/MBR materials summarizing results, roadmap, opportunities, risks and stakeholder sentiment. - Initiate and lead recurring business reviews with client and GAP stakeholders to provide visibility into value delivered, progress against goals and next-step growth initiatives. - Model GAP’s values: low ego, high accountability, growth mindset, and commitment to helping teammates and clients succeed.