Driving Personnel Growth.

Director of Client Services

Client Services RepresentativeClient ServicesFull TimeRemoteTeam 11-50Since 2011H1B No SponsorCompany Site LinkedIn

Location

Florida + 8 more

Posted

32 days ago

Salary

$80K - $120K / year

Bachelor Degree10 yrs expEnglish

Job Description

• Own the financial health of the client portfolio • Monitor utilization, burn, and margin; identify risks early and adjust as needed • Ensure all client deliverables meet PF’s quality standards • Track client satisfaction (NPS) and retention metrics, using insights to drive improvements • Serve as a trusted strategic partner and thought leader • Ensure every client engagement runs smoothly from kickoff through delivery • Oversee timelines, scope, and budgets, making sure projects are delivered on time and on budget • Monitor workloads across accounts and align staffing to meet business needs • Set clear expectations, coach for growth, and drive performance across the team

Job Requirements

Bachelor’s degree in Marketing, Communications, Business, or related field (or equivalent experience)
10+ years in a marketing or agency environment managing multimillion-dollar client relationships
5+ years of team leadership experience, including managing managers and leading large, multi-account teams
Proven success overseeing multi-channel marketing programs and large client portfolios
Strong understanding of agency financials, project management disciplines, and creative workflows
Proven success leading executive-level client conversations
Demonstrated ability to mentor, lead, and develop high-performing teams
Strong operational discipline with an eye for detail, timelines and QA
Financially fluent, comfortable managing budgets, utilizations, and project profitability
Strong understanding of omnichannel marketing (digital, media, creative, print)
Excellent organizational and prioritization skills across multiple clients and teams
Excellent collaborator across departments and leadership levels

Benefits

Remote work options
Generous time off (averaging over six weeks annually)
Significant share of benefit costs covered
HSA contributions
401(k) with automatic employer contributions (no employee contribution required)
Quarterly bonus and profit-sharing programs