EvenUp
EvenUp uses data and technology to help plaintiffs and attorneys achieve better legal outcomes.
Strategic Account Director
Location
California
Posted
61 days ago
Salary
$250K / year
Bachelor Degree5 yrs expEnglish
Job Description
• Prospect, develop, and close upsell and cross-sell opportunities and contract renewals.
• Partner with EvenUp product and executive teams to develop and execute long-term success plans aligned with customer objectives and business outcomes.
• Lead a portfolio of 5-10 key accounts, ensuring they receive personalized, high-touch support and strategic guidance.
• Be present with clients at least once a week—build trust, understand evolving goals, and ensure alignment.
• Advocate for customer needs internally, providing insights to Product, Finance, and Engineering to improve offerings and align on goals.
Job Requirements
- 5+ years in Strategic Customer Success or Key Account Management, preferably in high-growth B2B SaaS startups
- Proven track record managing a few large, complex accounts with $1M+ in ARR or equivalent scope
- Skilled at working with every level of the business: executive stakeholders, operations leaders, contributors to understand their goals and deliver outcomes
- Comfortable navigating ambiguity and taking ownership—without needing constant direction
- Excellent cross-functional communication—ensuring customer feedback is woven into product and service enhancements
- Comfortable engaging with regular in-person meetings, drop-ins, trainings within a two hour drive
Benefits
- Choice of medical, dental, and vision insurance plans for you and your family
- Additional insurance coverage options for life, accident, or critical illness
- Flexible paid time off, sick leave, short-term and long-term disability
- 10 US observed holidays, and Canadian statutory holidays by province
- A home office stipend
- 401(k) for US-based employees and RRSP for Canada-based employees
- Paid parental leave
- A local in-person meet-up program
- Hubs in San Francisco and Toronto
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