• Maintain a regular and consistent cadence of outreach with our customer base to ensure on-going customer engagement and high customer retention. • Identify upsell business opportunities through open-ended questioning, product knowledge and consistent outreach, while collaborating with the customer success team. Coordinate Azul resources to ensure the highest level of customer engagement. • Continually monitor customer satisfaction and renewal intent • Develop customer quotes, manage customer data and renewal opportunities within Salesforce.com • Understand and support our pricing & discounting practices for renewals and implement those practices to increase customer retention and decrease our annual contract value churn. • Provide weekly renewals and churn forecasts, including communicating with leadership regarding the status of renewals and suggestions on mitigation of risk or maximizing customer retention. • Maintain up-to-date knowledge of Azul competitive positioning in the marketplace