• Manages the day-to-day client relationship of one or more client accounts in multiple geographic regions within Global Occupier Services (GOS) across two or more service lines • Demonstrate a deep understanding of the client’s business objectives, priorities, and competitive landscape to align facility management and real estate solutions accordingly • Serve as the senior global liaison, building trusted and enduring client partnerships • Lead quarterly and annual business reviews, delivering strategic recommendations, performance insights, and organizational alignment • Oversee Integrated Facility Management (IFM) service delivery across multiple global regions • Translate the account vision into actionable strategy, service-line objectives, and performance metrics • Proactively engage key influencers within the client organization to expand services • Refine and manage governance frameworks • Drive disciplined account management practices to meet or exceed all contractual commitments • Leverage data and analytics to assess trends, generate insights, and drive operational improvements • Lead, mentor, and develop account teams in partnership with HR • Manage the account P&L, ensuring profitability, cost optimization, and long-term financial performance • Grow the business by identifying cross-selling opportunities and expanding service offerings