• Execute high-volume outbound calling (100+ calls per day) to engage eligible members. • Drive member activation and enrollment by confidently positioning the value and benefits of Transcarent and 2nd.MD services. • Use consultative selling techniques to understand member needs, address concerns, and overcome objections. • Collect relevant health and background information and route members efficiently to the appropriate clinical resources. • Build rapport quickly and establish trust to influence member decision-making. • Manage follow-up activities to re-engage members and close enrollment opportunities. • Accurately document conversations, outcomes, and next steps in internal systems. • Maintain an organized pipeline of outreach and follow-up activities. • Collaborate with an integrated care team to support timely care coordination. • Consistently meet or exceed individual and team performance targets, including engagement and enrollment metrics.