• Recruit, develop, and manage a growing team of Customer Success Managers and Senior Managers, Customer Success, each overseeing a portfolio of health system clients • Establish performance metrics, set team objectives, and design development plans to ensure regional teams consistently meet and exceed goals • Partner with the VP of Customer Success and your regional leadership team to develop regional strategies for customer success, including onboarding, adoption, expansion, and renewals • Identify new opportunities to deepen client relationships, collaborating with Sales and Product teams to drive growth and secure long-term partnerships • Serve as a trusted advisor to C-level stakeholders at major hospital systems, clarifying business outcomes and aligning SmarterDx’s platform to client objectives • Provide senior-level oversight and guidance for complex or high-profile accounts, working closely with your team to mitigate risks and drive success • Collaborate with Implementation, Clinical Excellence, and Product/Engineering teams to ensure client needs are met swiftly and effectively, especially for escalations or complex technical requirements • Advocate for customers internally, ensuring their feedback informs product roadmaps and service enhancements