Boston Imaging is an innovation-driven company focused on the development and commercialization of imaging technology

Field Service Engineer, Ultrasound

Field EngineerField EngineerFull TimeRemoteTeam 51-200H1B No SponsorCompany Site LinkedIn

Location

Mississippi

Posted

138 days ago

Salary

Not specified

Professional Certificate10 yrs expEnglish

Job Description

• Responsible for escalated onsite support for our premium ultrasound imaging products within the tier one hospital networks • Represent Samsung as the subject matter expert in Ultrasound and serve as the “go to” resource for difficult service issues • Develop strong relationships with the end users and participate in the sale of both new systems and service contracts • This position is unique requiring both highly technical skills and participation in the sales process, it is both tactical and strategic, which will be essential to the success of the sales growth of high-end ultrasound products • This position will also be responsible for providing direction and assistance to “generalist” field service engineers either contracted or direct/dealer employees

Job Requirements

Technical degree in electrical or software engineering, or other related discipline or equivalent experience preferred
10 plus years in field service preferred
Exceptional customer service skills with expertise in troubleshooting, diagnosing and solving complex technical issues
Must be able to be compliant with hospital credentialing requirements
Wide degree of creativity, leadership, and latitude is expected
Relevant and demonstrable technical support service experience in the Ultrasound environment
Strong working knowledge of Ultrasound hardware and software operating systems
Ability to work professionally with all levels of hospital organization staff
Excellent organizational, time management, written and verbal communication skills
Ability to complete multiple tasks with minimal direction
Ability to travel 75% of the time
ISO, FDA, CMDR Awareness Training and Product Complaint System, or Certification – Health Stream
Experience with mechanical devices, tools and test equipment, telecommunications systems, and working knowledge of computer networking
Must demonstrate fluent English verbal and written communication skills and work effectively in a demanding, fast paced environment
Willing to travel overnight
Valid driving license and satisfactory driving record is mandatory and background and drug testing (pre and post-employment) is required
Budget, expense, and resource management experience required
Must be able to assemble facts from various areas, analyze data, and provide informed recommendations to management Position is administered in an extremely fluid, fast paced, at time high pressure, with multiple high priority demands.
The employee is exposed to various business environments such as: extremely busy hospitals or clinics where down time creates stress for the business and the patient

Benefits

4 Different Blue Cross/Blue Shield Medical Plans to meet your needs
Dental coverage through BlueCross/Blue Shield Dental
Vision coverage by Blue Cross/Blue Shield
Company paid Short-term and Long-term Disability coverage
$1 for $1 401k match up to 5% managed by Fidelity
Other benefit options such as company paid employee life insurance, a wellness program, tuition reimbursement and many more!