Isaac Health

The best care for every brain

Health Outreach Associate, Bilingual Spanish

SalesSalesFull TimeRemoteMid LevelTeam 11-50H1B No SponsorCompany Site LinkedIn

Location

United States

Posted

141 days ago

Salary

$40K - $45K / year

Seniority

Mid Level

High SchoolSpanishEnglish

Job Description

• Increase patient engagement and retention through compassionate outreach. • Facilitate smooth onboarding processes for new patients. • Collaborate with internal teams to ensure a seamless patient experience from initial contact to ongoing care. • Performance Metrics: Conversion rate of initial inquiries to active patients, number of new patients onboarded per month, patient satisfaction scores from feedback surveys, reduction in patient drop-off rates during the initial consultation phase. • Outreach to patients who have expressed an interest in care to explain Isaac Health’s services and offerings. • Assist patients with technology and other general questions.

Job Requirements

Empathetic Listener: You understand the unique challenges faced by patients and their families and can provide a listening ear and supportive guidance.
Proactive Problem Solver: You anticipate issues and address them before they become problems, ensuring a smooth experience for patients.
Detail-Oriented: You pay attention to the small details that can make a big difference in patient care and satisfaction.
Resilient: You can handle the emotional demands of working with patients and their families, maintaining a positive attitude even in challenging situations.
Motivated and Goal-Oriented: You are driven to achieve conversion goals while maintaining high standards of patient care.
Experienced: You understand how to navigate in a healthcare environment, including talking to fellow medical professionals, handling sensitive data, coordinating labs/imaging appointments, and collecting relevant patient information.
Experience with people living with dementia or Alzheimer’s preferred.
Equipped for Remote Work: Able to provide your own personal computer/laptop that meets security and telehealth standards (SOC2).
Tech Savvy: You know how to troubleshoot your own system and can help others with issues if they arise.
Independent: You thrive in a remote environment!

Benefits

Mission-driven impact: Shape the future of the #1 largest and fastest growing online brain health care company in the world
Build a platform that is improving the lives and well-being of hundreds of thousands of people, including those that come from historically underserved groups
Join a community of high achievers who have a passion for promoting brain health
Path to develop and grow: Readily available clinician leadership for case consultations to ensure you always receive the support you need
Access to innovative technology to support you in delivering the highest quality of care to your clients
Access to continuing training and education
Remote-first model: Work virtually from anywhere in the United States
Culture and connectivity: A highly responsive and supportive team of clinical and operational management
Decreased administrative time for clinicians through ongoing technology improvements and automation
Fully integrated, data-enabled EMR with embedded clinical decision support and task management system
Opportunity to participate in strategic development initiatives to improve our clinical quality, safety, and processes across the organization