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Enterprise Account Manager

Account ManagerSalesFull TimeRemoteTeam 201-500Since 2013H1B SponsorCompany Site LinkedIn

Location

New York

Posted

172 days ago

Salary

Not specified

Bachelor Degree5 yrs expEnglish

Job Description

• Own a high-value portfolio (> $10M ARR) of enterprise and upper-mid-market customers in North America and serve as the executive relationship owner • Build executive-level relationships with customer stakeholders and position JumpCloud as a strategic partner • Lead QBRs, renewal negotiations, and multi-year account planning • Identify whitespace and expansion opportunities and execute growth strategies across the portfolio • Drive Net ARR growth, renewal rates, expansion revenue, and product adoption • Accurately forecast pipeline and own commercial negotiations in collaboration with Renewal Specialists • Develop territory/account plans aligned to customer business goals and JumpCloud’s roadmap • Collaborate closely with Customer Success Managers, Sales Engineering, Product, Support, Marketing, and Partner teams to drive outcomes • Travel regularly across North America for onsite executive meetings, strategic workshops, and customer events (~25–40%)

Job Requirements

5+ years of experience in enterprise SaaS account management or customer growth roles
Proven track record managing a large book of business ($10M+ ARR) and consistently exceeding growth and retention targets
Experience managing both direct and partner-led enterprise accounts
Strong command of value-based and solution selling methodologies (e.g., Challenger, MEDDIC, SPIN)
Executive presence and ability to influence C-level stakeholders and decision makers
Highly proficient in CRM and forecasting tools (e.g., Salesforce, Clari)
Strong organizational skills and a strategic mindset for multi-threaded customer engagement
Bachelor's degree required; MBA or technical degree is a plus
Fluent in English (speak and write) as interview and screening conducted primarily in English
Must be located within one of the 50 U.S. States
Willingness to travel regularly across North America (~25–40%) for onsite meetings and events

Benefits

several medical plans to choose from including a high deductible HSA plan with employer contribution
two dental plans
vision insurance
flexible spending account (FSA)
employee assistance program (EAP)
short- and long-term disability
life insurance
401k savings plan with match
flexible paid time off policy
Remote First: ability to work remotely within the country noted in the Job Description
Option to spend time in Denver/Boulder, CO offices (if desired)