• Experience with customer communication platforms, marketing technology, or lifecycle engagement systems • Define and evolve platform standards for governance and policy across channels • Drive platform reliability, observability, and deliverability health, ensuring high availability and consistent performance • Drive integration of external systems such as product usage data, account data, analytics, and ML services • Ensure strong platform observability and deliverability health, identifying risks and opportunities for improvement • Conduct market, competitive and trend analysis to inform product opportunities • Define and own product success metrics and KPIs, and use data to drive continuous improvement • Collaborate with peer Product Managers, research, user experience design, technical architecture, and engineering to ensure foundational capabilities enable personalization, experimentation, and multi-channel orchestration • Partner with Legal, Privacy, Security, and regional teams to ensure global compliance and trusted delivery at scale • Translate long-term vision into clear, actionable platform milestones while managing technical dependencies and tradeoffs • Communicate platform strategy, risks, and progress effectively to leadership and cross-functional stakeholders