• Own the technical presales experience for Federal and SLED accounts, guiding customers through evaluation, demo, architecture design, and onboarding phases • Deliver tailored product demos and technical deep dives that align with customer security standards, compliance needs (FedRAMP, DoD IL2/4/5), and procurement requirements • Support and guide the implementation of the NinjaOne platform for new public sector customers—ensuring quick time-to-value and customer success • Act as the technical translator between Sales and Product—surfacing actionable feedback and feature gaps that directly impact deal velocity or retention • Assist with RFPs, RFIs, and security questionnaires, providing accurate, compliance-aligned technical responses that differentiate NinjaOne’s value • Troubleshoot and resolve customer technical issues, including endpoint configuration, agent behavior, networking challenges, and integrations • Collaborate with Engineering and Product Management on solution enhancements that improve the Federal customer experience • Create and maintain reusable content and lab environments to scale future engagements (demos, battlecards, scripts, templates, etc.) • Represent NinjaOne at industry events, partner summits, and key government-facing conferences as a technical ambassador