• Lead the successful delivery of enterprise-level initiatives across departments, balancing scope, budget, and timeline expectations • Partner with executive sponsors and internal stakeholders to define project goals, milestones, and deliverables that align with organizational priorities • Build and guide high-performing cross-functional teams, fostering accountability, collaboration, and continuous improvement • Develop and manage project plans, notes, timelines, and dashboards to maintain visibility across all workstreams • Proactively identify risks and dependencies, implement mitigation strategies, and ensure issues are escalated appropriately and efficiently • Communicate effectively with internal teams and leadership through regular status updates, executive briefings, and stakeholder reporting • Apply tailored delivery methodologies—Agile, Waterfall, or Hybrid—based on project type, complexity, and stakeholder needs • Contribute to strategic planning, resource forecasting, and the evolution of project management best practices across the organization • Serve as a trusted partner to both technical and non-technical teams, translating complex challenges into clear, actionable plans • Use ServiceNow to support project tracking, documentation, and collaboration workflows