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Role Description

Exciting and career-advancing opportunity for an experienced customer-centric and solution-focused sales leader to join an expanding international team!

Overall responsibility includes managing a team of customer managers focusing on managing existing customers and maintaining and growing ARR through a combination of direct sales and e-campaigns across your territory.

• Account Growth & Retention
  • Develop and execute strategies to grow revenue from existing customers through upselling, cross-selling, and renewals.
  • Identify and address risks to retention and proactively manage churn.
  • Maintain and enhance customer satisfaction to ensure long-term partnerships.
• Leadership & Team Management
  • Lead, coach, and develop a high-performing team of customer managers.
  • Manage clear performance objectives and hold the team accountable to sales goals and KPIs.
  • Foster a culture of customer-centricity, ownership, and continuous improvement.
• Strategic Planning
  • Collaborate with senior leadership to align sales goals with company objectives.
  • Analyse performance data and market trends to identify growth opportunities.
  • Partner with marketing and product teams to optimize customer engagement and solution alignment.
• Client Engagement
  • Act as a senior point of contact for key clients, building trusted advisor relationships.
  • Participate in executive business reviews and strategic planning sessions with major accounts.
• Process & Reporting
  • Oversee pipeline management, forecasting, and reporting for existing business.
  • Implement best practices in account management and CRM utilisation.
  • Ensure accurate and timely documentation of client interactions and opportunities.

Qualifications

• Proven track record of exceeding revenue and bookings targets through account growth
• 5+ years of B2B sales experience
• Minimum of 2 years in a leadership role managing teams across the Nordics and Europe in a fast-paced SaaS/tech-driven environment
• Exceptional interpersonal and negotiation skills
• Experience in managing a customer management team focused on existing customers.
• Experience within SaaS, Ecommerce, Logistics or Carrier Networks are a key advantage.
• Strong relationship management and networking abilities on different organizational levels, and interest to nurture and expand pipeline.
• Ability to organize, prioritize and execute various activities and focus areas to maximize growth.
• Energetic & proactive approach.
• Flexible mindset and can-do attitude: Willingness to adapt to customer and organizational needs.
• Fluency in at least one of Danish, Norwegian or Swedish and English (both written and spoken). Other languages such as Finnish or Dutch will be considered.
• University degree educated or equivalent education are an advantage.